New Training: Customer Centricity for Financial Inclusion. Creating and Delivering Value

New Training: Customer Centricity for Financial Inclusion. Creating and Delivering Value

09/03/2020 - 13/03/2020
Location: Turin (Italy)
Organiser: ITC - ILO
Event type: Training

Application deadline: 20 January 2020

This new course invites financial and non-financial actors to adopt a customer-centric approach to addressing various challenges of financial inclusion. The course will examine the business case for customer centricity as well as the process through which organizations can become more customer-centric, generating value for themselves as well as the customers they aim to serve.

During the course, participants will work together to design solutions to their financial inclusion challenges using resources from the Customer-Centric Guide designed and published by CGAP as a result of several years of research and experiments.

Price:

• Tuition cost: EUR 1,650
• Subsistence cost: EUR 635
• Total cost: EUR 2,285