More detail about data collection. Expanded practical guidance on what data to collect and how to use it (e.g, monitor both positive and negative outcomes; segment data by at minimum gender, poverty/income level, location, age; collect quantitative and qualitative data; analyze transactional and socioeconomic data jointly).
Streamlined human-resources content. The new edition consolidates all the standards and practices about employees into a single dimension, “Responsible Human Resource Development.” It strengthens the guidance on how to use HR systems to promote employees’ professional development in support of organizational social performance.
Revised guidance on responsible growth. We revised the dimension on responsible growth and returns to focus more precisely on what the financial service provider actually controls, and how to mitigate risks to clients caused by high growth.
