July 2020

Adapting to a New Normal , published by the European Microfinance Platform (e-MFP), presents the outcomes of the European Microfinance Award 2019 on ‘Strengthening Resilience to Climate Change’. More than ever, the lessons from the 2019 Award on how to protect clients, staff and institutions from external crises are especially relevant as a Covid-threatened sector seeks to adapt today to not just one, but two ‘new normals’. Adapting to a New Normal distils the innovations among the varied initiatives into six factors for success, including partnerships, client-centricity and demand-side product development, strategic embeddedness, a mix of short and long-term planning, proactivity, and ‘greenfielding’ new products and services rather than merely retrofitting existing offerings.

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Source: e-MFP